F.A.Q

Frequently Asked Questions

frequestly Asked? questions

It is our distinct pleasure to serve your intimate lingerie needs. Below are some questions we frequenly recieve as well as answers to point you in the right direction. You may also contact our Client Attaché & Lingerie Specialists to Assist You via the contact link at the bottom!

The Pretty Wild Lingerie size & fit is very specific, and we've gone through great lenghts to perfect it for you. You may find all body measurements in our Size & Care section by clicking this link: MORE SIZE & CARE DETAILS +

You can shop Pretty Wild with or without an account. However, registering an account gives you additional benefits of value.

  • Access your complete ordering history;
  • Track your orders
  • Track Returns and Delivery status
  • Add product to your wishlist and shop later at your convenience
  • Save your credit card for faster checkouts
  • Discover and shop new collections in advance

CURRENT ESTIMATED* SHIPPING COSTS AND DELIVERY TIMING:

Shipping and Delivery
DESTINATION * STANDARD
4-7 shipping days **
PRIORITY
2—3 shipping days **
OVERNIGHT
Next business day **
The Netherlands, U.K & Entire European Union €15 €25 €55
United States & Canada $20 $30 $60
South East Asia, Greater China, Japan and Korea $25 $35 $65
All Other International $30 $45 $75

*before tax and additional charges
**after processing if ordered by 12:00 noon CEST

DELIVERY PROCESS: ALL ORDERS SHIPPED WORLDWIDE ON WORKING DAYS (MONDAY - FRIDAY), EXEPT PUBLIC HOLIDAYS IN THE NETHERLANDS AND CHINA, AND WILL BE PROCESSED AS FOLLOWS:

  • 1) ORDERS PLACED MONDAY - FRIDAY BEFORE 1PM CEST WILL BE PROCESSED THAT SAME DAY, EXCLUDING HOLIDAYS IN THE NETHERLANDS OR CHINA, AND WILL SHIP WITHIN 24 HOURS PENDING AVAILABILITY AND CREDIT CARD / PAYMENT VERIFICATION.
  • 2) ALL ORDERS PLACED AFTER 1 PM CEST WILL BEGIN PROCESSING THE NEXT BUSINESS DAY AND SHIP WITHIN 24 HOURS. ORDERS PLACED AFTER 1PM ON FRIDAY WILL BEGIN PROCESSING THE FOLLOWING MONDAY.
  • 3) DELIVERY TIMES DO NOT INCLUDE SUNDAYS AND HOLIDAYS IN THE NETHERLANDS AND MAINLAND CHINA.
  • 4) OUR SHIPMENTS OUTSIDE THE EUROPEAN UNION MIGHT BE SUBJECT TO IMPORT DUTIES AND TAXES WHICH ARE LEVIED ONCE THE SHIPMENT REACHES YOUR COUNTRY. YOU ARE SOLELY RESPONSIBLE FOR DUTIES AND TAXES LEVIED BY YOUR COUNTRY.
  • 5) AFTER YOU HAVE PLACED YOUR ORDER WE WILL EMAIL YOU A CONFIRMATION OF THE ORDER STATUS AND LOCATION. IF YOUR SELECTED ITEM(S) ARE NOT IN STOCK WE WILL INFORM YOU AND CONFIRM FUTURE AVAILABILITY.
  • 6) ALL ORDERS REQUIRE A SIGNATURE UPON RECEIPT AS STATED HEREIN.
  • 7) WE CANNOT REDIRECT OR CHANGE THE DELIVERY ADDRESS ON AN ORDER ONCE IT HAS BEEN PROCESSED.
  • 8) PRETTY WILD CANNOT BE RESPONSIBLE FOR ANY DELAYS CAUSED BY ADVERSE WEATHER OR CUSTOMS CLEARANCE DELAYS.

FOR HYGENE REASONS, WE DO NOT ACCEPT RETURNS, OTHER THAN SIZE OR DEFECTIVE QUALITY ISSUES. YOU MAY RETURN ANY DEFECTIVE PRODUCT ORDERED ON THE PRETTYWILD.NL WEBSITE FOR EXCHANGE, REFUND OR CREDIT WITHIN FIFTEEN (15) CALENDAR DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX).  THE ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN.  PRETTY WILD WILL DETERMINE IN ITS SOLE DISCRETION WHETHER THE PRODUCTS ARE IN ORIGINAL CONDITION WHEN RETURNED.  IF PRETTY WILD DETERMINES THAT THE PRODUCTS ARE NOT IN ORIGINAL CONDITION THEY WILL BE RETURNED TO YOU.  PLEASE ALLOW UP TO FIFTEEN (15) DAYS FOR THE PROCESSING OF YOUR RETURN.

You may find our entire return policy and process in our customer service section by clicking this link: MORE ON RETURN & EXCHANGE POLICIES+

Pretty Wild Lingerie Care Instructions

ALL OUR GARMENTS ARE EXCLUSIVE AND DELICATE FABRICS MADE TO BE BEAUTIFUL AND THUS COME WITH SPECIAL INSTRUCTIONS SPECIFIC TO EACH ITEM. WASH ALL YOUR ARTICLES BY HAND AND DO NOT TUMBLE DRY THEM. PLEASE FOLLOW THE LABEL’S CARE RECOMMENDATIONS. PRETTY WILD IS NOT LIABLE FOR ITEMS DAMAGED DUE TO IMPROPER CARE.

FOR HYGENE CAUTION, PLEASE WASH YOUR LINGERIE DAILY AND AS OFTEN AS IT IS WORN. BRAS CAN BE WORN MULTIPLE TIMES PRIOR TO WASHING. IN ALL CASES, CLEANING YOUR INTIMATE WEAR AFTER USE PROTECTS THE GENTLE FABRICS AND FIBERS, KEEPING YOUR LINGERIE IN ITS MOST PRISTINE CONDITION.

  • HAND WASHING: WE HIGHLY RECOMMEND WASHING YOUR LINGERIE DELICATELY BY HAND IN COOL WARM WATER WITH LIGHT - MILD DETERGENT. WASH WHITE AND COLORED FABRICS SEPARATELY. DO NOT USE BLEACH. WASH WHITE AND COLORED FABRICS SEPARATELY. PLEASE SOAK YOUR LINGERIE IN COOL WATER FOR 2 - 3 MINUTES. BE GENTLE AND DO NOT WRING OR RUB THE LINGERIE HARSHLY. RINCE THOROUGHLY IN COOL WATER AND ENSURE NO EXCESS DETERGENT IS LEFT. DO NOT DRY IN THE SUN OR ON RADIATORS AS THE FABRIC AND FIBER IS DELICATE. HAND OR LAY FLAT TO DRY.
  • MACHINE WASH: WASHING BY MACHINE IS NOT OUR RECOMMENDED CARE METHOD, HOWEVER IF YOU CHOOSE TO WASH BY MACHINE PLEASE ENSURE THE LINGERIE IS WASHED IN A WASHING BAG. A WASHING BAG IS PREFERABLE AS IT WILL PROTECT THE DELICATE INTIMATES, REDUCING CHANCES OF DAMAGE TO THE FABRIC, FIBERS AND UNDERWIRE. WASH WHITE AND COLORED FABRICS SEPARATELY. FIRST CLASP ALL THE BRAS, SUSPENDERS AND INTIMATES, THEN PLACE THEM IN THE WASHING BAG. WASH THE LINGERIE IN A GENTLE CYCLE. DO NOT USE A DRYER. BE GENTLE AND DO NOT WRING OR RUB THE LINGERIE HARSHLY. DO NOT DRY IN THE SUN OR ON RADIATORS, AS THE FABRIC AND FIBER IS DELICATE. HAND OR LAY FLAT TO DRY.
  • SWIMWEAR WASHING GUIDE: ALWAYS MINIMIZE THE EXPOSURE OF SWIMWEAR OR EXCESSIVE CHLORINE AND CONTACT WITH SUNSCREEN. PLEASE FOLLOW THE LABEL’S CARE INSTRUCTIONS AND RECOMMENDATIONS. RINCE IMMEDIATELY AFTER EVERY USE IN COOL TO WARM WATER. DO NOT SOAK OVERNIGHT. WASH WHITE AND COLORED FABRICS SEPARATELY. WASH THE SWIMWEAR IN A GENTLY HAND WASH CYCLE. DO NOT USE A DRYER. BE GENTLE AND DO NOT WRING OR RUB THE LINGERIE HARSHLY. DO NOT DRY IN THE SUN OR ON RADIATORS, AS THE FABRIC AND FIBER IS DELICATE. HAND OR LAY FLAT TO DRY.

Change Email Address Instructions

SIGN IN TO YOUR ONLINE ACCOUNT USING YOUR CURRENT EMAIL ADDRESS AND PASSWORD. ONCE YOU HAVE SUCCESSFULLY SIGNED INTO YOUR ACCOUNT, YOU MAY CHANGE THE EMAIL ADDRESS BY CLICKING ON "EDIT YOUR ACCOUNT INFORMATION".

Login/Register Account

PLEASE CLICK LOGIN/REGISTER FROM THE SHOPPING BAG ICON ON ANY PAGE AND FOLLOW INSTRUCTIONS.

CLICK UNSUBSCRIBE AT THE BOTTOM OF AN EMAIL COMMUNICATION AND FOLLOW THE INSTRUCTIONS. YOU MAY ALSO LOG INTO YOUR ACCOUNT TO MANAGE YOUR SUBSCRIPTION OPTIONS.

A SIGNATURE OF AN ADULT AGED 18 YEARS OR OLDER MAY BE REQUIRED FOR DELIVERY.  YOU ASSUME ALL RESPONSIBILITY ONCE A SIGNATURE IS OBTAINED AT THE DELIVERY ADDRESS. IF YOU OR YOUR DESIGNATED SIGNATORY IS NOT HOME, YOUR ORDER WILL BE RETURNED TO THE COURIERS LOCAL DEPORT AND INSTRUCTIONS WILL BE GIVEN ON HOW TO ARRANGE REDELIVERY.

WE ACCEPT THE FOLLOWING CHARGE CARDS, CREDIT CARDS AND MONETARY PAYMENT APPS: MASTERCARD, VISA, JCB, UNION PAY, APPLE PAY, WECHAT PAY AND AMERICAN EXPRESS. STORE CREDITS OR GIFT CERTIFICATES ISSUED BY PRETTY WILD RETAIL STORES ARE NOT ACCEPTED FOR PAYMENT FOR ITEMS OFFERED ON THE PRETTYWILD.NL WEBSITE UNLESS SPECIFICALLY ADVISED AT RETAIL. YOUR CHARGE CARD OR CREDIT CARD WILL ONLY BE DEBITED WHEN YOUR ORDER IS SHIPPED. IF ANY OF THE PRODUCTS IN YOUR ORDER ARE UNAVAILABLE, WE WILL ONLY CHARGE YOU THE PRICES, TAXES, AND SHIPPING COSTS FOR THE GOODS AVAILABLE.

Yes we do. Please indicate that an item is a gift upon checkout and we will gladly gift wrap it in our signature Pretty Wild gift box and wrapping. All gift-wrapping is complimentary, as well as the complimentary Pretty Wild shopping bag.

OUR WEBSITE USES ENCRYPTION TECHNOLOGY, LIKE SECURE SOCKETS LAYER (SSL), TO PROTECT YOUR PERSONAL INFORMATION DURING DATA TRANSPORT. SSL ENCRYPTS ORDERING INFORMATION SUCH AS YOUR NAME, ADDRESS, AND CREDIT CARD NUMBER. OUR CLIENT ATTACHE CENTER AND BOUTIQUES ALSO OPERATE OVER A PRIVATE, SECURE NETWORK. PLEASE NOTE THAT EMAIL IS NOT ENCRYPTED AND IS NOT CONSIDERED TO BE A SECURE MEANS OF TRANSMITTING CREDIT CARD INFORMATION.

PERSONAL INFORMATION PROVIDED ON THE WEBSITE AND ONLINE CREDIT CARD OR FINANCIAL TRANSACTIONS ARE TRANSMITTED THROUGH A SECURE SERVER. WE ARE COMMITTED TO HANDLING YOUR PERSONAL INFORMATION WITH HIGH STANDARDS OF INFORMATION SECURITY. WE TAKE APPROPRIATE PHYSICAL, ELECTRONIC, AND ADMINISTRATIVE STEPS TO MAINTAIN THE SECURITY AND ACCURACY OF PERSONALLY IDENTIFIABLE INFORMATION WE COLLECT, INCLUDING LIMITING THE NUMBER OF PEOPLE WHO HAVE PHYSICAL ACCESS TO OUR DATABASE SERVERS, AS WELL AS EMPLOYING ELECTRONIC SECURITY SYSTEMS AND PASSWORD PROTECTIONS THAT GUARD AGAINST UNAUTHORIZED ACCESS.

YOU MAY FIND THE PRIVACY POLICY AT PRETTYWILD.NL BY CLICKING HERE.